Terms & Conditions
TOUR COST EXCLUDES:
The Cost is not for international Tickets, Insurance, Cost of Basic Travel Quota (BTQ) equivalent to USD, or Any increase in the rate of exchange leading to an increase in surface transportation and land arrangements, which may come into effect prior to departure. The tour price is subject to increase without notice if this rate changes substantially prior to the departure of your tour. Any expenses of personal nature such as laundry, wines, mineral water, food and drink not on the regular menu provided by us pay TV, mini-bar, telephone calls, etc. Meals other than what is mentioned in your Itinerary. Cost of excursions, city sightseeing, entrance fees and local guides other than that mentioned in “Tour Cost Includes”, Overseas Mediclaim, Tips to Driver: EURO 2 per pax per day (Compulsory) Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed and noted on vouchers will not be rendered. All extras are to be paid directly to the hotels / service providers.
PASSENGER COMMENTS / COMPLAINTS:
It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that appropriate action can be taken.
CANCELATION / REFUNDS:
Cancellation charges will be levied for bookings cancelled after confirmations are done. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval from the hotel / the service provider and no refund can be given without this approval. KTTSL (Khalilkutz Travels & Tours Services (Pvt) Ltd) reserves the right to process and whether or not to approve the refund request and if necessary charge an administrative fee. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no show KTTSL (Khalilkutz Travels & Tours Services (Pvt) Ltd) reserves the right to release the complete booking and levy 100% cancellation charges.
It is understood that, we act as Travel & Tour operators only for all services covered hereby. Further we shall not be responsible for any loss, injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of Government Authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes. During your rest your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your stay or listed in our itinerary. Since they do not form part of your tour with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.
YOUR TOUR PRICE:
Once we have sent you a booking confirmation or invoice, we will only change the price of your trip if there is a change or increase in any one or more of the following: a) Transportation costs (including the cost of fuel); b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports; or c) The exchange rate applicable to the particular tour package. (Our prices are fixed using the exchange rates available in the month/year) In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, domestic flights, transportation & food.
We do even a single pax tour, if the group will reach late due to traffic jam or any other justified reasoning, it’s possible that we can ultimately manage the sightseeing/excursion. In the event of a breakdown of a coach on a touring, our liability will be limited; if, for any reason we cannot provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we will endeavor to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach. Tourists will be responsible for any services missed out by them due to not following the stated time; this includes meals, transfers, sightseeing, flight, etc.